How was your service?
At 7:00 am I got a call from my tenant who decided to back out of the garage before the door was completely up. Yep, you guessed it, a real mess. After seeing the damage I called Next Door Inc. in the hopes that they could repair it. That afternoon when I got to the unit Paul had already done 80% of the work. I was stunned. Here I thought that the door would need replacing! I couldn’t believe how fast and efficient he was. The price was more than fair and in less than a half hour I was on my way. I was so thrilled with the outcome that I had to write so that others would have the same. Thanks Paul!
Good advice, great show-room, lots of options, made the difference. Next Door could have easily over-specified and suggested more “door” than I needed. Next Door’s pragmatic advice about the different levels of insulation, for the purpose and our lifestyle and use of the garage, gave us the information we needed to make the right decision.
Next Door was comfortable in our own shopping time-line. We looked in mid December, then committed and purchased in mid January. We called and asked questions several times during the month before we finally purchased. Their no-pressure sales approach helped convince us that Next Door was more interested in giving us the final outcome we wanted, over pushing a sale.
Paul is a true professional who will go above and beyond the call in order to help a customer. Paul’s workmanship is exceptional, his rates are extremely reasonable, and he was able to fit me into his schedule immediately. I would highly recommend Paul to anyone!
David K, Vice President at Suburban Insurance Consultants
Our experience with Next Door was awesome! They gave us a very fair price and excellent and speedy service. The “other” company we called for a quote, quoted us twice as much for exactly the same repair. Thank God there are still honest and reputable businesses out there like Next Door. We definitely recommend this company!!!
On Saturday afternoon I discovered a broken spring on my garage door. I received a return call from Next Door early Monday morning from Paul Schifferer, owner/operator, and later that morning my door was fully repaired for the competitive price quoted on the phone. The service and quality of workmanship is great. I would definitely recommend Next Door of St. Charles, IL for any garage door installation and service.
I have a roofing & siding business, and on occasion I will have someone ask for a garage door. I have contracted Paul several times over the past several years. Paul has always delivered on time and exceeded my customers expectations!
Richard J, Owner at Liberty Roofing & Siding Inc.
These guys are great. Paul came very quickly after I notified my complex there was an issue with my garage. Each step of the way he explained what and why he was doing what he was doing. Even though it was blistering cold, he was a businessman and a gentleman. I recommend these guys wholeheartedly.
I was having issues with my garage door. Called and spoke with the owner. He said would be in the area in an hour and would stop by. How awesome was that.
He took a look at the door, took the time to explain what the problem was, then on top of that took the time to explain what needed to be done and with my OK went right to work. He was a clean worker, he cleaned up afterwards and was very professional. I couldn’t have been more satisfied with the outcome.
Would I recommend this guy to someone else? DEFINITELY! Without hesitation.
Paul and Lena were very nice and responsive. Paul came to the house, took a piciture of the house and then got on the web showing how the different doors would look. Helped my wife decide and we were done. Lena said the doors would be ordered and installed in about three week and they were good to their word. The are excellent to deal with.
I had a function to attend, and couldn’t get my door to go up. Paul came over to help me get my car out of the garage so I could go on my way. Then he came over the next day to change my spring. Great customer service!
Top notch service and great pricing. When I called, Lena answered all my questions and was able to schedule my appointment right away. On the day of my appointment, Ray called me and was able to show up to my appointment early, which was perfect. He was very friendly and explained everything he was doing. He made sure all my questions were answered in a very professional manner. Best of all, Ray is a Blackhawks fan too! I would definitely recommend you guys to anyone that is looking for any kind of garage door service! Thank you so much!
When I called for an appointment, I was handled in a courteous manner and scheduled for service the following day. They were willing to accommodate my work schedule by coming earlier in the morning than usual. Bill arrived on time, gave me a fast answer as to what the problem was and how much it would cost for the repair. He had it done in 30 minutes or so. He was very professional and polite. After he left I felt that the job had been done right and for a fair price. The opener works great now and is quieter than it used to be!
Absolutely fantastic service!!! From my initial phone call, scheduling late in the day, to having the right parts on the truck and even adding a keypad last minute — these guys are good. Before calling them I looked up the replacement parts at the local “big box” store — I figured I’d get an estimate. Next Door was within 35 bucks. In addition to fixing what was broken, Paul lubricated both doors and did basic preventive maintenance on both doors.
Bottom line, great local business, great service, great prices. I am an avid do-it-yourselfer, and Paul had no problem with me asking questions and explaining everything he did and why. His patience was appreciated. Thanks again Paul!!
Next Door has friendly and honest service guys . They came out to look at my door and gave me several different options, but in the end Paul recommended that I do nothing until I decide to change the entire door. The damage to my door would not affect its operation or its safety in the meantime. I will definitely use Next Door again
When my call was returned they said their day was totally booked…. I said ok, but if something frees up… I’d love to see you!!
Around 4 in the afternoon they called and said they had time to come!! The installation went smooth. There were some issues programming our old cars to the new remotes. Paul stuck with it until he could make them all work.Never got frustrated, never gave up.
I haved used these guy other times — they are always professional… honest, sincere.
Installer was on time, courteous, professional and I knew that I had selected the correct provider. The garage door was installed and some other issues with the door opening were remedied at no extra charge. Installer also explained in detail what he was going to do and what he had done when the job was completed. The door looks beautiful and I believe the quality of it really adds to the curb appeal of the home. I thought the price was very reasonable for the material and work provided.
We had problems with the remotes working in our cars from the day the house was built. We had the installer come back numerous times with the problem never getting resolved. We called “Next Door” and Paul corrected the problem once and for all. We would highly recommend Next Door.
Service was excellent. Problem solved!
You got to believe it, those people are awesome! Paul just came over yesterday to fix my garage door. He did a wonderful job! Feel free to call this company when you have a garage door problem, I’m very pleased, God bless you!
They came in and replaced my spring on my door the same day of call. They kept me in the loop as to when the technician was going to be there. He was coming from a long distance and called me to let me know he was going to be a little later that he had anticipated and he had given me plenty of notice to make sure I didn’t have my plans messed up. When he got there he explained the difference between the 2 types of springs and why it makes sense to spend a little more now and to save later. After he installed the spring he inspected the entire garage door and tightened up some of the bolts and told me what to watch for to make sure I don’t have any troubles in the future.
I would totally reccommend this company time and time again!
We had a full service garage door maintenance inspection. We thought that this would entail checking the motor and springs, but they really dug in deep to inspect every aspect of the door — springs, tracks, motor, movement, positioning, insulation — you name it.
They were completely thorough, and we felt confident putting our house on the market knowing that the garage door was fully up to code, fully operational and would work with confidence while we still owned the house and well beyond for the next owner. Everything was greased, replaced, tightened, tweaked and whateverelse needed to be done to make the door move with ease and the motor as quiet as possible. I had another company out, and they wanted to charge me to replace the entire door and motor! We were assured that it wasn’t necessary by Next Door, and they did not put their own pockets before our needs. Plus, they gave us tips for maintenance, and a small reserve of track grease so we wouldn’t have to pay for another service call. Such honest professionalism!
When a recent issue with my garage door came up I was referred to Next Door, Inc. They returned my call promptly and were out the next day to fix the problem. While they are not the least expensive vendor, their attention to detail and quality of work is worth every penny. There is something to be said for doing the job right and making life easy for the customer. I would highly recommend them for all your garage door service needs.
Next door provided fast and courteous servive for our garage door. They arrived within a couple of hours from our phone call. (It wasn’t an emergency. It was the small garage door that we use to take out tools etc.) It was repaired in less than an hour, good as new.
We had new garage doors installed and have been extremely happy with them. We now have windows in our doors and it makes the entire garage lighter. Next Door has a software program so that you can take a picture of your home and see the different doors on your house. It definitely takes the guess work out of purchasing doors. Last week we purchased a garage door opener and it was installed quickly. We love the quiet sound when the door opens and closes. My teenage son sleeps above the garage door so we never have to worry about waking him! Next Door even came and programmed the garage codes in our cars! As a realtor I often recommend Next Door to my clients! I couldn’t be happier with their products and service!
Paul was quick to respond and did a great job. He went above and beyond what was needed. He also has a great personality. We’ll definitely hire him again.
Shane K, Teacher and Asst. Athletic Director at School District U-46
Next Door Garage arrived when they said they would. Awesome when many times service people don’t seem to get this right! The tech evaluated the garage door and opener issues. He completed a full maintenance check and fixed a few noisy parts. Replaced the garage door opener and all is working well. Very professional. It was obvious that the tech was experienced and knowledgeable. Would certainly call them again!
Paul Schifferer was prompt with his reply. My request for an estimate was ignored by several other providers, but Mr Schifferer took the time to help me. I regard that as a sign that he maintains high customer service standards. I highly recommend him.
Paul has done tons of work for me in both my business and at my home. His work has always been first rate. I would call Paul for anything to do with garage doors!
Jeff K, Broker, Owner at Preferred Homes Realty
The showroom had examples of many doors. The salesmen was very knowledgeable and provided many options that fit our budget. Was able to show us almost the exact door we selected in their factory. The delivery date was on time and the installation of the door was completed to our satisfaction. The people we worked with were extremely courteous and professional.
This company is superior! They were polite, prompt, & reasonably priced. My garage door now works great, looks great & I couldn’t be more pleased. I chose Next Door from Angies’ list — thanks Angie!
If you want a no-nonsense, hard-working, reliable person, Paul is your guy. He is dedicated to being the best and refuses to accept failure. He tells it like it is and does not make promises he can’t keep.
Mike M, Vice President of Sales at M Signage Solutions
This is the third time we’ve used Next Door. Two times for emergency issues — broken springs and a broken opener. Paul, the owner, provided excellent service and provided honest answers to our questions. He ordered our door and scheduled the install. Two days before the install, I had to request he delay the install for several days due to the new concrete that we had poured. This was no problem and he came the next week to install the door. Bill, the serviceman who did the install was very competent and had to do some adjustments due to a low soffit in the garage. The door worked great and he and I tested it quite a few times prior to him leaving. Later that day the door would not close. I called the Next Door office and Lena, the office manager, had Bill call me right back. He returned and fixed the door and we have had no further closing/opening issues. We are very satisfied with the service, install and quality of the product. Paul, the owner, called later that day and thanked us, asked if the install went ok, asked if we were satisfied and provided warranty information. He let me know that we should contact him anytime if we have any issues. I would highly recommend Next Door for all of your garage door needs.
I had two garage doors replaced at my house in St. Charles. Next Door (Paul the Garage guy) came out to our house and explained everything to us. We were very impressed with his presentation and ordered two long panel dark walnut doors. We also added windows as well. Paul and his crew were very professional and they installed both doors without a hitch. They were also very friendly and easy to work with and the new doors look great! I would recommend Next Door to anyone needing work on their garage doors.
Thanks Paul & crew!
Our door had gone out of commission and I had noticed the gears were stripped. Even though I thought of myself the handyman to fix the issue I chose the better solution and called Paul. He was very prompt and quick to diagnose the solution. My initial idea was right however it took him only 10 minutes to replace the gears where as it would have taken me days… and that’s if I did it right the first time. But that was not the actual problem as the motherboard was also fried and needed replacing. These were all better options than the whole door itself and it saved me a lot of time and frustration. Paul walked me through the whole process and gave me tips on annual maintenance so that he doesn’t have to make the annual trip. Some companies might not do that. The service was prompt, affordable and extensive. They will also give you a call after the service is provided to ensure that you are happy with the work.
Next Door is terrific. Not only does Paul lend great advice to assist in making decisions on options and pricing, but he is also prompt and committed to making certain the job is done right. My garage used to be drafty and dark; Next Door installed 4 doors (3 in my garage and 1 in my wood shop), and it now it is bright and warm. He even came back to re-install the door brackets when I finally got around to installing the plywood in my shop.
I have referred a bunch of friends and all seem very happy. They are the real deal. Could not have gone better.
I called Paul and let him know my problem , he asked me a couple of questions, showed up at my house and fixed the problem. Paul runs a great company!
Deanna N, President at Turnkey Construction & Roofing
Top notch customer service and installation! Bill from Next Door just finished installing my new opener and I am very satisfied. I had several questions and first Lena and then Paul (the owner) worked with me to make sure I understood what was needed, what everything was going to cost and when everything would be done. They are slightly higher priced then big box retailers, but I believe that you get what you pay for – and I am very happy I paid a bit more to have Next Door install my new opener.
I especially appreciated the attention to detail that Bill showed during installation; he oiled every single hinge on my garage door! With the new belt drive opener and the work that Bill did you can hardly hear the garage door going up and down. I would not hesitate to recommend Next Door for any garage related job you might have.
Don’t look anywhere else – call Next Door. They will take great care of you.
Paul is a very capable and conscientious garage door expert. Not only has he gone out of his way to make certain that we had what we needed, he was on time, under budget, and wasn’t satisfied until the 4 doors looked perfect. Thanks Paul!
Mark M, President, CISA
I was afraid that the way my tracks looked so bent and with the garage hanging off the track that I was looking at a new garage door or at least rails and a repair/replace of over $600. The guys were able to come out that day and only charged me $90 to get the garage running smoothly again and lubed the whole works. So happy I didn’t have to come up with the big bucks! I have used NextDoor in the past and will continue to do so.